"Converting Service Related Activities into Measureable Transactions"
MIT has experience in business process design, hosted point of service solutions, activity based costing, management reporting and the implementation and support of IBM Maximo. With deep domain expertise, we specialize in supporting clients with cost-effective solutions, expert consulting, professional and technical services.
MIT is an IBM Business Partner serving the Healthcare, Life Sciences and Energy industries. Our North American clients are supported out of our facilities in Michigan, California, Florida and our European and Middle Eastern clients out of Berlin, Germany.
Business Process Design
Process Design encompasses both the identification of existing processes (current state) and the design of "to-be" processes (future state). Areas of focus include:
- process work flow
- alerts, notifications and escalations
- standard operating procedures
- service level agreements
- task hand-over
A solid design reduces the number of problems over the lifetime of the process. Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical design is prepared. The proposed improvement could be in Human-to-Human, Human-Machine-Interface, and System-to-System workflows, and might target regulatory, market, or competitive challenges faced by the businesses.
A workflow consists of a sequence of connected steps. It is a depiction of a sequence of operations, declared as work of a person, a group of persons, an organization of staff, or one or more simple or complex mechanisms.
A workflow is a model to represent real work for further assessment, e.g., for describing a reliably repeatable sequence of operations. More abstractly, a workflow is a pattern of activity enabled by a systematic organization of: resources defined roles and information flows, into a work process that can be documented, learned and implemented throughout the organization.
MIT can help you analyze your business processes to achieve maximum results by optimizing your IBM Maximo information management and technology solution. We will, with your involvement develop a comprehensive, closed loop business process that addresses the necessary actions from request to manage and report on all service department activities.
